Improved E-Banking Accessibility in China

Monday China Disabled Persons Federation (CDPF) and China Banking Association issued a guideline requiring China’s electronic banking service to provide easier access for people with disabilities.

The guideline focuses on three types of disabilities in order to promote accessibility for the E-Banking services such as phone and online banking:

  • Vision Disabilities – E-Banking will provide a specially designed shortcut menu, ID recognition and easy verification codes.
  • Hearing Disabilities – Offer multiple visual facilities and instant short messaging service.
  • Mobility Impairments – establish a long-distance self-service system allowing accounts that traditionally require a physical presents to be open from home.  

Information on accessibility assessments

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